FREQUENTLY ASKED QUESTIONS

Yes, we send an invoice to all travelers

Please refer to your package page under the FAQ tab. Most answers to your questions are there!

It is best to mention these directly once you are at the destination of your travel. Yes. It is possible to add optional excursions at least 2 weeks before departure. Please contact us by email at [email protected] for more information.

We require a written cancellation confirmation at [email protected] and our team will send you a cancellation letter for your insurance. Please refer to our terms and conditions for more details regarding our cancellation policy.

Entry requirements differ for each of the countries in our packages. All information regarding entry requirements will be provided with the final documents 1-2 weeks before your departure. As these are constantly evolving, we highlight recommend that all passengers consult their destination countries government issued guidance. The same is required for your return home.

Please contact our sales department with our toll-free number 1855-295-9200 to proceed with the reservation or please request a quote directly on our website.

While not required, insurance is highly recommended. Most of our travelers book their trip many months advance making the liklihood of something happening between the time a guest books their trip and the time of travel, unexpected events could happen to the guest, a family member or traveling companion which could prevent them from going and cause financial loss.

Hotel names will be shared on your travel voucher to be received one or two weeks prior to departure. Hotels may be changed without notice while always maintaining the chosen categories

Yes!  Wingbuddy offers a $50 rebate as of your second trip with us that increases to a $100 rebate for your 4th trip onwards. We purposely kept this pilot loyalty plan simple. Our aim is always to add as much value as possible for our loyal travellers to help make experiencing the world accessible. This plan is effective as of June 7, 2024

Yes, if you are in Canada, you are seeing prices in Canadian dollars. Wingbuddy is a Canadian company based out of Montréal, Quebec.

Most of our departures are guaranteed. It is very unlikely that Wingbuddy cancels the package for this reason.

Before the booking, yes. Our sales team will be happy to customize your package if you wish to stay longer at your destination, come back from a different airport, or add a flight if needed. Ask your agent when making your reservation. Once the reservation has been confirmed, it is not possible to make any changes or upgrade the plane ticket.

Yes, you need to make a 50% deposit to book and secure your seats.

The balance is due 60 days prior to departure for land packages and 125 days prior for cruise packages.

Yes, at the moment of the reservation, you will receive an email with your booking confirmation. You must verify the information (names and dates of birth on passport) on the same day following the booking.  Be sure to notify us if there is any discrepancy.

After you have reviewed the confirmation, you receive the plane tickets within 72 business hours. The rest of the travel documents (vouchers, tour itinerary, train tickets) will be sent 1 to 2 weeks prior to departure.

No, that is not possible. We send all travel documents via email.

Once your package is booked, it becomes 100% non-refundable. This means that once the deposit is paid, it is non-refundable. The same applies to the balance. If you wish to cancel your trip after you paid the deposit, you forfeit the deposit. If you wish to cancel your trip after you paid your balance, you forfeit the total amount paid.

We strongly recommend purchasing travel insurance with us or on your own. You may want to check if your credit card or other personal benefits already cover you.

No, once your package is booked, the date cannot be modified. 

Your package is not transferrable. However, under some circumstances, our team may be able to transfer part of your trip to a new passenger. The situation will have to be carefully examined by our operations department and fees can apply.

Yes. We are authorized partners of Allianz and as such, may sell travel insurance (medical, cancellation or all-inclusive).

No. In fact, there is no need for a guide to travel with you from Canada. You will take your flights on your own, from your departure airport in Canada, and you will be greeted upon arrival (if your package includes airport transfers). Our local operators are well-coordinated to welcome you at the airport.

Whether you need a visa or not depends on your citizenship and your destination. It is your responsibility to make sure you have the right documents to enter/stop in a country. For some of our packages (Jordan, Vietnam) we take care of the visa for you and/or let you know how to obtain it.

If you hold a passport other than US or Canadian, please check the entry requirements to your destination / connecting country by clicking on this link HTTPS://ENTRY REQUIREMENTS AT DESTINATION AND FOR THE RETURN TO CANADA

We recommend checking with a travel clinic as soon as you book your package, as some destinations require shots several weeks in advance.

Triple occupancy is available for most of our packages. The price is the same for the 3^rd passenger unless it’s a child between 2 and 11 years old on the return date. Quadruple occupancy is available on request. Price may be different.

Yes. To book, we only need your full name and date of birth as per passport or as they will appear in your new passport. Make sure to give us the correct information upon reservation. Change fees will be the responsibility of the passenger for any change or if a name is spelled incorrectly. Please note, special characters like hyphens and accents don't appear on the e-tickets.

Make sure your passport is valid at least 6 months after your return date. If it’s not, you will most probably have to renew it before traveling. Make sure to check the entry requirements for the country of destination on the travel section of the Government of Canada website. Wingbuddy cannot be held responsible if the passport is not valid according to the requirements of the country visited.

That’s fine. Middle names are not compulsory on plane tickets. Make sure your first and last name are spelled correctly. If you have any doubt, please contact our operations team.

At Wingbuddy, we have exclusive deals for everybody! We always offer the lowest rate guaranteed. This is why there is no further discount for a specific category of our clients.

Yes. We work closely with numerous travel agencies throughout Canada and the US. Feel free to give our contact information to your agent. Once your agent gets in touch with us, we kindly ask you to channel all further communication regarding your booking through your agent.